the problem was that the cd drive was not showing. tried running disks but no joy. changed the cable and put a new cd rom in ,but same problem with code error 39.Run a google search and came up with this.run regedit from start,HKEY-LOCAL-MACHINE,SYSTEM/CURRENTCONTROLLER,CONTROL/CLASS/(4D36E965-E325-11CE-BFC1-08002BE10318.
this folder is the dvd/cd-rom rive class description in the registry. look for any of the following names in the right hand column.UPPER FILTERS,LOWER FILTERS, UPPER FILTERS.BAK,LOWER FILTERS.BAK
if any are listed right click and delete them. reboot computer and you will have cd/dvd drives back.
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